Policies & legal information

At Eusari.com, we respect your privacy and are committed to protecting the personal information you share with us. This policy explains how we collect, use, and protect your personal information when you visit our website and use our services.

Information We Collect

We collect two types of information from our users:

• Personally Identifiable Information (PII): This includes information that can personally identify you, such as your name, email address, physical address, phone number, and any other information you choose to provide us.
• Non-Identifiable Information (NII): This includes anonymous information, such as data about your device, browser, and usage patterns on our website through cookies, including your IP address, the pages you visited, and the time spent on our site.

Menotest and Sensitive Health Data

What is Menotest: Menotest is an educational and orientative tool designed to help you understand better your hormonal experience. It is NOT medical diagnosis or clinical evaluation.

What data does Menotest collect:

• Symptoms and frequency
• Stage of menstrual or menopausal cycle (premenopause, perimenopause, postmenopause)
• Severity of symptoms
• History of hormonal changes
• Additional information you provide voluntarily

Data Utilization

We use your information for the following:

• Customizing your interaction with Eusari MenoPlay to better serve your needs.
• Delivering educational content and resources that are relevant to your profile.
• Optimizing our digital services and informational assets for a better user experience.
• Conducting internal research and analysis through non-identifiable datasets.

Sensitive Information Safeguards

• We maintain strict confidentiality regarding all responses provided within the Menotest.
• Identifiable health data is never disclosed to external advertising networks such as Google or Meta.
• Your specific symptoms and test results are not used for the purpose of targeted marketing.
• All personal data is managed in accordance with the highest privacy benchmarks.

Your Privacy Rights

• You retain the right to rescind your consent for data processing at any time.
• You may request to review, amend, or remove your Menotest information from our system.
• Participation in the Menotest is voluntary and does not impact your access to our site.

Sensitive Data and External Advertising

Eusari enforces a strict restriction: we do not transmit any sensitive or personally identifiable information to third-party advertising platforms, including Facebook, Instagram, or Google Ads.

Specifically, the following data is NOT shared:

• Reports of individual symptoms such as insomnia, mood fluctuations, or hot flashes.
• Your current stage in the hormonal or menopausal cycle.
• Data regarding the intensity or severity of your symptoms.
• Information concerning medications or personal medical conditions.
• Detailed responses provided during your Menotest evaluation.
• Any other sensitive health-related data points.

We only track general engagement metrics that exclude sensitive data, such as:

• When a Menotest session is started or finalized.
• Views of results, products, or checkout pages.
• Instances of adding items to the cart or completing a purchase.

How We Use Your Information

We use your personal information for the following purposes:

• Providing our services: We use your information to process your requests and provide the products or services you request from us.
• Communication: To send you important updates about your account or orders and to respond to your questions or concerns.
• Marketing: To send you information about products, offers, or promotions, only if you have opted to receive this type of communication.
• Analysis and improvement: We use the information to analyze how users interact with our website and to improve the user experience.

Legal Basis for Data Processing

We process your personal information on the following legal grounds:

• Consent: We request your explicit consent to collect and process your data, especially related to the health test if you approved.
• Legitimate interests: We process your data to improve our products and services and to maintain the secure and efficient operation of our site.

Sharing Information with Third Parties

We do not sell, trade, or transfer your personal information to third parties without your consent, except in the following cases:

• Service providers: We share information with third parties who help us operate our site and services, such as Shopify, Google Analytics, CRM, and Facebook. These third parties only have access to the information necessary to perform their functions and are required to keep it confidential.
• Legal compliance: We may share your information if required by law or to protect our rights, safety, or the safety of others.

User Rights

You have the right to:

• Access and correct your data: You can request access to the personal information we have about you and correct any inaccuracies.
• Delete your data: You can request that we delete your personal information from our records, subject to certain legal requirements.
• Withdraw your consent: You can withdraw your consent for the use of your personal data at any time.

Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, please note that no method of data transmission over the internet is entirely secure, so we cannot guarantee absolute security.

Links to Third-Party Sites

Our site may contain links to other websites. We are not responsible for the privacy practices of those sites. We encourage you to review the privacy policies of any third-party sites you visit.

Changes to Our Policy

We may update this privacy policy at any time. We will notify you of any substantial changes by posting the updated policy on this page. We recommend reviewing this page periodically to stay informed about how we protect your information.

Contact

If you have any questions about this privacy policy, you can contact us at:

Email: support@eusari.com

At Eusari.com, we use cookies and similar technologies to enhance your user experience, personalize content and advertisements, provide social media features, and analyze our website traffic. This policy explains what cookies are, how we use them, and how you can manage them.

What are Cookies?

Cookies are small text files that are stored on your device (computer, smartphone, or tablet) when you visit a website. They are designed to remember information about your visit, such as your language preferences or login data, and help the website function more efficiently. Cookies can also help us understand how you interact with our site, which allows us to improve our services continually.

Types of Cookies We Use

We use the following types of cookies on Eusari.com:

1. Strictly Necessary Cookies:

• These cookies are essential for the website to function properly and cannot be turned off in our systems.
• They are typically set in response to actions you take, such as setting your privacy preferences, logging in, or filling out forms.
• You can set your browser to block or alert you about these cookies, but some parts of the site may not function properly.

2. Performance Cookies:

• These cookies allow us to count visits and traffic sources to measure and improve the performance of our site.
• They help us understand which pages are most and least popular and how visitors move around the site.
• The information collected is aggregated and anonymous. If you block these cookies, we cannot know when you have visited our site.

3. Functional Cookies:

• These cookies enable the website to provide enhanced functionality and personalization.
• They may be set by us or by third-party providers whose services we have added to our pages.
• If you do not allow these cookies, some or all of these services may not function properly.

4. Advertising or Marketing Cookies:

• These cookies may be set through our site by our advertising partners.
• They are used to build a profile of your interests and show you relevant ads on other websites.
• These cookies do not directly store personal information but are based on uniquely identifying your browser and internet device.

5. Social Media Cookies:

• These cookies are set by a range of social media services that we have added to the site to enable you to share our content with your friends and networks.
• They are capable of tracking your browser across other sites and building up a profile of your interests.

6. Third-Party Cookies

We use the following third-party services and tools on our website. These services may place cookies or pixels on your device:

Important: Sensitive Data and Advertising

Restriction on Sensitive Data: Eusari does NOT send sensitive or personally identifiable health information to advertising platforms like Meta (Facebook/Instagram), Google Ads, or similar services.

We do NOT share with advertisers:

• Symptoms or specific health conditions
• Menstrual or menopausal stage
• Severity of symptoms
• Medications or medical treatments
• Specific Menotest responses
• Any identifiable health information

We CAN measure generic events (without sensitive parameters):

• Menotest initiated
• Menotest completed
• Result page viewed
• Product page viewed
• Item added to cart
• Checkout initiated
• Purchase completed

Technical Implementation: Our advertising pixels and conversion APIs are configured to send only generic event data without any health-related parameters or identifiable sensitive information.

How to Manage Cookies

You can adjust your cookie settings in your browser at any time. Most browsers allow you to:

• See what cookies you've got and delete them on an individual basis
• Block third-party cookies
• Block cookies from particular sites
• Block all cookies from being set
• Delete all cookies when you close your browser

Be aware that if you choose to disable certain cookies, some features of our site may not function properly. Here are instructions for managing cookies in common browsers:

• Google Chrome (https://support.google.com/chrome/answer/95647)
• Mozilla Firefox (https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences )
• Safari (https://support.apple.com/guide/safari/manage-cookies-and-website-data-sfri11471/mac )
• Microsoft Edge (https://support.microsoft.com/en-us/microsoft-edge/delete-cookies-in-microsoft-edge-63947406-40ac-c3b8-57b9-2a946a29ae09 )

Your Consent

By continuing to use our website, you are agreeing to our placing cookies on your computer or device in accordance with the terms of this policy. You can change your cookie preferences at any time using the cookie consent banner on our website.

Changes to Our Cookies Policy

We may update this Cookies Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically to stay informed about how we are using cookies.

More Information

For more details on how we use your personal data, please refer to our Privacy Policy, HIPAA and CCPA.

If you have any questions about our use of cookies, please contact us at:

Email: support@eusari.com

At Eusari Nutrition LLC, we are committed to ensuring customer satisfaction with every purchase. Below are the terms for cancellations of subscriptions and single-product purchases.

Subscription Overview

Subscriptions for Menoplay and other Eusari Nutrition LLC products are designed to provide consistent delivery of the products you love. Deliveries are based on your selected monthly or quarterly schedule and continue until you cancel.

Subscription is only available in the US territory. For Colombia, we offer bundles.

Subscription Management

Cancellation Terms: Subscriptions can be canceled at any time through the link in your order confirmation email, via your online account, or by contacting customer service.

Subscription Benefits (USA only)

Ongoing Benefits: Subscribers enjoy 15% off all future orders and free shipping on every delivery.

Refund Policy for Subscriptions

Standard Policy: We do not offer refunds for unused portions of prepaid subscriptions, as returns are not accepted for health and safety reasons.

Single-Product Purchases

• Cancellations:
  You may cancel your single-product order anytime before it ships for a full refund. If the order has already shipped, cancellations are no longer possible.
• Damaged or Defective Items:
  Please refer to our Satisfaction and Returns Policy for more details

Shipping Policy

We aim to provide fast and reliable shipping for every order. Below are our updated shipping terms:

Delivery Times

• Orders placed Monday to Friday (USA only): Delivered within 3-5 business days.
• Orders placed on weekends (USA only): Delivered within 5–7 business days.
• Orders placed to Colombia: Delivered within 5-7 business days.

Peak Season Delays

During peak seasons, such as Black Friday, Thanksgiving and Christmas, delivery times may be longer. We will do our best to ensure timely deliveries and will keep you informed of any delays.

Contact Us

If you have any questions, need assistance with your order, or wish to initiate a satisfaction claim or report a damaged package, please don’t hesitate to reach out to our support team at support@eusari.com.

We genuinely care about your experience and are here to help in any way we can. Your satisfaction is our priority, and we’ll do everything possible to ensure you feel supported and valued as part of the Eusari Nutrition family.

At Eusari Nutrition LLC, we stand behind our products and are committed to ensuring that you have a positive experience. If, for any reason, you are not satisfied with your purchase, we’re here to help.

Always Happy Promise

If you’re not fully satisfied with Menoplay, just reach out to us, we’re here to help!

100% Money-Back Guarantee Conditions:

• Eligibility: You can request a full refund of your purchase price (excluding shipping) if you’ve used Menoplay for at least three months (3 jars - 90 days) and didn’t experience noticeable results.

Why three months? Menoplay’s ingredients: equol, black cohosh, and saffron, take time to work with your body. A full 90 days is needed to see real benefits according to clinical evidence.

• One-Time Refund: This guarantee is available one time per customer. All we need is proof of purchase for three months of Menoplay. No proof of consumption is required.

Product Condition and Damaged Shipments

Damaged Packages: If your product arrives damaged, we understand the frustration this may cause. Please contact us within 7 business days of receiving the package. Send a photo of the damaged product to support@eusari.com, along with your order number and the email address used at the purchase. We’ll happily provide a replacement or issue a store credit.

Non-Returnable Items:
For health and safety reasons, we cannot accept any product returns, whether opened or unopened. This policy helps us maintain strict safety standards for our customers.

Contact Us

If you have any questions or need to initiate a satisfaction claim or report a damaged package, please reach out to our support team at support@eusari.com. We value your satisfaction and will work to make your experience with our products a positive one.

We value your satisfaction and will work to make your experience with our products a positive one.

When you opt-in to the service, we will send you a message to confirm your signup.

By opting into messages, you agree to receive recurring automated marketing and informational text messages from Eusari LLC and its product MenoPlay. Automated messages may be sent using an automatic telephone dialing system to the mobile telephone number you provided when signing up or any other number that you designate.

Message frequency varies, and additional mobile messages may be sent periodically based on your interaction with MenoPlay. MenoPlay reserves the right to alter the frequency of messages sent at any time to increase or decrease the total number of sent messages. MenoPlay also reserves the right to change the short code or phone number or alphanumeric sender where messages are sent

Your usual message and data rates may apply. If you have any questions about your text plan or data plan, it is best to contact your mobile provider. Your mobile provider is not liable for delayed or undelivered messages.

Your consent to receive marketing messages is not a condition of purchase.

Important: Sensitive Health Information in Messages

We will NEVER ask you to share sensitive health information (such as symptoms, medications, or health conditions) via text message or SMS. Our messaging service is for:

• Marketing messages about MenoPlay and Eusari products
• Promotional offers and special deals
• Order updates and shipping information
• General wellness tips and educational content
• Informational messages about Tu Mejor Etapa

If you need to discuss sensitive health concerns, please contact our support team by email at support@eusari.com

Carriers

Carriers are not liable for delayed or undelivered messages.

Cancellation & Unsubscribe

Messages will provide instructions to unsubscribe either by texting STOP or through an included link. After you unsubscribe, we will send you a message to confirm that you have been unsubscribed and no more messages will be sent.

If you would like to receive messages from MenoPlay again, just sign up as you did the first time and Eusari will start sending messages to you again.

Support & Help

For support regarding our messaging services, you can:

Email: support@eusari.com

If we include a link in messages we send you from MenoPlay, you may also access instructions on how to unsubscribe and our company information by following that link.

Transfer of Phone Number

You agree that before changing your mobile number or transferring your mobile number to another individual, you will either:

Reply "STOP" from the original number, OR

Notify us of your old number at support@eusari.com

The duty to inform us based on the above events is a condition of using this service to receive messages.

Privacy & Data Protection

If you have any questions about your data or our privacy practices, please visit our policies page at https://eusari.com/pages/policies.

Your phone number and messaging data are protected under our Privacy Policy and Health Data Privacy Policy. We do NOT share your phone number or messaging history with third-party advertisers or marketing platforms.

Changes to Messaging Terms

Eusari reserves the right to change or terminate our messaging program at any time. Eusari also reserves the right to update these Messaging Terms at any time. Such changes will be effective immediately upon posting.

If you do not agree to a change to these Messaging Terms, you should cancel your enrollment with our messaging program. Your continued enrollment following such changes shall constitute your acceptance of such changes.

Message Service Availability

Message service availability and SMS rates may vary by country. If you are located in Colombia or another international location, standard international SMS rates may apply. Contact your mobile provider for details.

At Eusari Nutrition LLC ("Eusari," “we,” “us,” or “our”), we value your privacy and are committed to protecting your personal information. This California Consumer Privacy Notice provides information on the types of personal data we collect, how it is used, and your rights under the California Consumer Privacy Act (CCPA). By using our website or sharing your personal information with us, you agree to the practices described in this policy.

Categories of Personal Information Collected

We might collect the following categories of personal information for business purposes as described in this policy:

• Identifiers: Real name, alias, postal address, unique personal identifier, online identifier, IP address, email address, account name.
• Customer Records Information: Signature, telephone number, credit/debit card number, or other financial information.
• Protected Characteristics: Age (35+), gender.
• Commercial Information: Records of products purchased, considered, or consumed.
• Internet Activity: Browsing history, search history, and interactions with our website.
• Geolocation Data: Approximate location based on IP address.
• Sensory Data: Audio recordings (e.g., customer service calls).
• Inferences: Profiles based on preferences, characteristics, and behaviors.
• Sensitive Personal Information: Data related to health conditions or health data voluntarily provided (especially regarding menopause, perimenopause, symptoms from Menotest or Tu Mejor Etapa).

Purpose for Collecting Personal Information

We may collect and use personal information for purposes such as:

• Service Delivery: To process and deliver orders, provide customer support, and handle returns
• Personalization: To enhance and customize your experience with Eusari, including product recommendations based on Menotest or Tu Mejor Etapa responses
• Communication: For updates about orders, responses to inquiries, and relevant product information
• Marketing: For tailored marketing messages, promotions, and advertisements about Eusari or third-party products (WITHOUT sharing sensitive health data)
• Compliance: To comply with legal obligations, including FDA reporting requirements
• Analytics: To evaluate and improve our products, services, and user experience

Important: Sensitive Health Data and Advertising

Restriction: We do NOT sell or share sensitive health information with Meta, Google, or other advertising platforms.

• We do NOT send to advertisers:
• Symptoms or specific health conditions
• Menstrual or menopausal stage
• Severity of symptoms
• Medications or medical treatments
• Specific Menotest responses or results
• Any identifiable health information from Tu Mejor Etapa
• We measure only generic events (Menotest started, product viewed, purchase completed) without health-related parameters.

Sources of Personal Information

We collect personal information from:

• Direct Interactions: Information you provide directly, such as when making a purchase, doing our symptoms test, or contacting customer support.
• Automated Technologies: Data collected through cookies, IP tracking, and other online technologies.
• Third-Party Sources: Data from our partners, including social media platforms, e-commerce platforms, and advertising networks.

Disclosure of Personal Information

We might share personal information with:

• Service Providers: To support operations such as payment processing, shipping, marketing, and website analytics.
• Third-Party Partners: For marketing and advertising purposes, including cross-contextual advertising.

We do not sell personal information for monetary gain. However, certain data sharing may be considered a "sale" under CCPA if it involves valuable consideration.

Your Privacy Rights

California residents have the following rights under the CCPA:

• Right to Know: You may request details on the categories of personal information we collect, the purposes for collection, and the types of third parties with whom we share personal data.
• Right to Access: You may request a copy of the personal information we have collected about you.
• Right to Delete: You may request the deletion of your personal information, subject to exceptions such as compliance with legal obligations.
• Right to Correct: You may request correction of inaccurate personal information.
• Right to Opt-Out of Sale: You have the right to opt out of the sale or sharing of your personal information for targeted advertising.
• Right to Non-Discrimination: We will not discriminate against you for exercising any CCPA rights.

Menotest and Tu Mejor Etapa Data

These educational tools may collect sensitive health information. Important:

• Menotest and Tu Mejor Etapa are educational and orientative tools, NOT medical diagnosis tools
• Data is confidential and used only to personalize your experience
• Sensitive responses are NOT shared with advertising platforms or third-party marketers
• You can withdraw consent for use of this data at any time

Sensitive Health Concerns and Adverse Events

If you report the following, we will pause marketing and provide safety guidance:

• Adverse reactions or side effects
• Medications or medical treatments
• Pregnancy or lactation
• Severe symptoms
• Serious medical conditions
• Health changes or abnormal symptoms

How to Exercise Your Rights

To exercise these rights, please submit a verifiable consumer request:

Online Form: https://eusari.com/pages/contact

Email: Contact support@eusari.com

Verification of your identity may be required. Authorized agents may make requests on your behalf, but additional documentation may be necessary to confirm authority.

Choices Regarding Cookies and Tracking Technologies

We use cookies, web beacons, and similar technologies on our website to enhance functionality and for targeted advertising. You may adjust your browser settings to limit or block cookies and can manage your preferences through the cookie settings on our website.

• Google Analytics: To opt out, visit (https://tools.google.com/dlpage/gaoptout).
• Targeted Advertising: You may opt out of targeted ads through platforms such as Google and Bing by following the links below:
  • Google Ads: [Google Ads Preferences](https://adssettings.google.com)
  • Bing Ads: (https://about.ads.microsoft.com/en-us/resources/policies/personalized-ads)

We honor user-enabled privacy control signals (e.g., browser plugins or settings) as required by law.

Security of Your Information

Eusari Nutrition LLC employs security measures designed to protect personal information from unauthorized access and disclosure. However, no method of online transmission is fully secure. In case of a security breach affecting your data, we will notify you in accordance with applicable laws.

Children’s Privacy

Our services are not directed at children under 16. We do not knowingly collect information from children under 13 without verifiable parental consent. If we learn that we have collected personal information from a child under 16, we will promptly delete it.

Changes to This Notice

We may update this California Privacy Notice to reflect changes in our practices or regulatory requirements. The updated notice will include the date of the last revision.

Contact Information

If you have questions or concerns regarding this notice, please contact us at:

Email: support@eusari.com

Webform: https://eusari.com/pages/contact

Eusari Nutrition LLC is committed to protecting the privacy and security of personal health information and complies with the Health Insurance Portability and Accountability Act (HIPAA) as well as other applicable consumer health data privacy laws. This policy supplements Eusari’s general Privacy Policy and outlines the types of health-related data we collect, how we use it, and your rights as a user.

Consumer Health Data Collected

Eusari Nutrition LLC may collect consumer health data from customers and prospective customers, which includes:

• Data from Menotest (our educational tool that assesses hormonal symptoms, symptoms, or experiences regarding perimenopause and menopause)
• Information from Tu Mejor Etapa (health-related information you share voluntarily)
• Purchase and usage data for our products
• Data related to symptoms, reactions, or adverse events resulting from product use
• Information about your interactions with health services or health-related features on our website

Important: What Health Data is NOT Used For

Medical Diagnosis or Evaluation: We do NOT use your health data to provide medical diagnosis, treatment recommendations, or individual medical evaluations. Menotest and Tu Mejor Etapa are educational and orientative tools only, not diagnostic tools.

Sources of Consumer Health Data

Eusari Nutrition LLC collects consumer health data through the following sources:

• Directly from you when you use our products, engage with our symptom test, or use features on our website.
• Indirectly from you via cookies and tracking technologies during your visit to our website.
• Third parties such as e-commerce marketplace partners like Amazon, if a purchase is made through them, or social media platforms if you navigate to our website from these platforms.
• Support communications when you contact us with health-related questions or concerns

Purpose of Collection and Use

Eusari Nutrition LLC collects consumer health data to:

• Personalize product recommendations and marketing based on health needs.
• Provide customer service and manage product delivery
• Comply with legal obligations, including reporting adverse events as required by the FDA
• Conduct research, compile statistics, and enhance the effectiveness of our products.

Sensitive Health Data and Advertising Restriction

Important: Eusari Nutrition LLC does NOT share identifiable sensitive health data with advertising platforms. We do NOT send to Meta, Google, or other ad platforms:

• Symptoms or specific health conditions
• Menstrual or menopausal stage
• Severity of symptoms
• Medications or medical treatments
• Specific Menotest responses
• Any identifiable health information

We only measure generic events (Menotest started, Menotest completed, results viewed, product viewed, checkout completed) without health-related parameters.

Menotest and Tu Mejor Etapa Specific Data

Important clarifications about these tools:

• Educational Purpose: These tools are designed to help you understand your hormonal experience. They are NOT diagnostic tools.
• Data Sensitivity: Information shared may include symptoms, menstrual history, and other personal health data
• Usage: This data is used to personalize your experience. We do NOT share sensitive data with third-party advertisers.
• Confidentiality: Your responses are treated as confidential health information and protected according to HIPAA standards.

Disclosure of Consumer Health Data

Eusari Nutrition LLC discloses consumer health data under the following conditions:

• Service providers: To help us operate our business, such as fulfillment and analytics partners.
• Regulatory bodies: As required by law, including to fulfill adverse event reporting obligations.
• Other third parties: Only with your explicit consent.
• Corporate transactions: In the event of a merger, acquisition, or sale of assets.
• Legal and safety purposes: To detect, prevent, or investigate fraud, safety threats, or legal obligations.

Sensitive Health Concerns and Adverse Events

If you report or mention the following health concerns, we will handle your case with special care:

• Adverse reactions or side effects
• Medications or medical treatments
• Pregnancy or lactation
• Severe or concerning symptoms
• Serious medical conditions
• Abnormal bleeding or health changes

Protocol: If you report any of these, we will pause marketing communications.

Your Rights Regarding Consumer Health Data

You have specific rights regarding your consumer health data, including:

• Right to Access: Confirm whether we collect, share, or sell your health data, and access a copy of it.
• Right to Disclosure Information: Receive a list of all third parties and affiliates with whom we have shared or sold your health data.
• Right to Delete: Request deletion of your consumer health data, subject to exceptions where data retention is legally required (e.g., adverse event reporting).
• Right to Withdraw Consent: Revoke your consent for the collection, sharing, or sale of your health data.
• Right to Correct: Request correction of inaccurate health information.

To exercise these rights, submit a request to support@eusari.com Verification may be required. You may appeal any decisions regarding your rights requests.

Supplemental Rights for Nevada Consumers

Nevada consumers have additional rights, including the ability to review and amend consumer health data. Appeals regarding unsuccessful rights requests may be directed to the Nevada Attorney General via https://ag.nv.gov/Complaints/CSU_Complaints___FAQ/ Note that while we limit third-party data sharing without consent, your data may still be tracked across the Internet due to browser or device settings.

Data Security and Retention

Eusari Nutrition LLC implements industry-standard measures to safeguard health data from unauthorized access, alteration, or disclosure. We retain health data only as long as necessary for business purposes or to comply with legal obligations.

Changes to This Policy

Eusari Nutrition LLC reserves the right to update this policy to reflect changes in our practices or legal requirements. We will post any updates on our website and indicate the date of the last revision. A notice of material changes will be displayed on our homepage https://eusari.com/

Contact Information

For questions about this policy or to exercise your privacy rights, please contact us at:

• Email: support@eusari.com

Your access to and use of www.eusari.com (the "Site") is subject to these Terms and Conditions ("Terms"), including all applicable laws. By accessing, browsing, and/or using the Site, you acknowledge that you have read, understood, and agree to be bound by these Terms. Eusari Nutrition LLC ("Eusari," "we," "us," or "our") operates the Site and reserves the right to update these Terms at any time without prior notice.

Eligibility and Intended Audience

This Site is intended for users who are 18 years of age or older. By using the Site, you confirm that you meet this age requirement.

Geographic Eligibility

You may use this Site and create an account if you are a resident of the United States, or Colombia and are 18 years of age or older.

Users from Colombia

If you are a resident of Colombia, you may:

• Purchase MenoPlay and other Eusari products
• Create your Eusari account
• Access Tu Mejor Etapa and other educational resources
• Receive customer support from our team

Important Information About Colombian Purchases

• Your purchase is conducted as an import from the United States
• You are responsible for any applicable import duties, tariffs, or local taxes
• Estimated delivery times are 4-7 business days (including customs processing)
• You must comply with Colombian import regulations

Medical Disclaimer

The content provided on this Site ("Site") is strictly for informational and educational purposes only. This information is not intended to serve as medical advice, diagnosis, treatment, or healthcare recommendations.

• Educational Purpose: All content, articles, text, and information on this Site are intended solely for general educational and informational purposes.
• Not Medical Advice: Nothing on this Site constitutes professional medical advice, diagnosis, or treatment recommendations. The information provided should not be used as a substitute for professional medical guidance.
• Healthcare Professional Consultation: Always seek the advice of your physician or other qualified healthcare provider regarding any medical condition, treatment options, or health-related questions.
• Dietary Supplements: The products offered by Eusari Nutrition LLC are dietary supplements only.
• FDA Statement: These statements have not been evaluated by the Food and Drug Administration. These products are not intended to diagnose, treat, cure, or prevent any disease.
• Individual Results: Results from using our supplements may vary among individuals.
• No Liability: Eusari Nutrition LLC, its owners, employees, and affiliates are not liable for any adverse outcomes, damages, or injuries resulting from the use of or reliance upon the information provided on this Site.
• Medical Emergency: In case of a medical emergency, immediately contact your healthcare provider or dial 911 in the US or 123 if you’re in Colombia.

User Responsibility

By accessing and using this Site, you acknowledge and agree that:

• You are solely responsible for any decisions made based on the information provided
• You will consult appropriate healthcare professionals for medical advice
• You understand that this information does not replace professional medical guidance

Product and Service Subscriptions

By subscribing to Eusari Nutrition LLC products, you authorize us to charge your selected payment method for the total amount at checkout and subsequent subscription charges at regular intervals, unless you cancel before the next billing cycle. You may cancel your subscription at any time by visiting your account page on the Site.

Intellectual Property Rights

All content on the Site, including text, images*, logos, and graphics, is owned by Eusari Nutrition LLC or its licensors and is protected by U.S. and international copyright laws. You may not reproduce, distribute, or use this content without prior written permission from Eusari Nutrition LLC.

* The images are licensed by Adobe Stock and other platforms where Eusari has paid a subscription fee and usage rights.

User Content and Conduct

You may submit content, including reviews, comments, and feedback, provided that such content is not illegal, defamatory, infringing, or otherwise harmful. By submitting content, you grant Eusari Nutrition LLC a perpetual, irrevocable, royalty-free, transferable right to use, reproduce, and display this content. You retain responsibility for any content you submit.

Registration and Passwords

Registration is required to establish an account. Upon registration, you will be considered a “Registered User.” To establish an account, you must indicate acceptance of these Terms by clicking an “I ACCEPT” icon, checking a box, or following other specified instructions. You must be a U.S., Canada, or Mexico resident, at least 18 years old, and of legal age in your state.

By registering, you represent and warrant that:
(a) All information provided during registration is truthful, accurate, and complete.
(b) You will comply with these Terms.
(c) You will not use the Site or its content for unlawful purposes.

As a Registered User, you agree to keep your registration data accurate and current. We may terminate your access to the Site if your registration data is found to be inaccurate, outdated, or incomplete, or if you violate these Terms or applicable law.

As part of the registration process, you must choose a password. You are solely responsible for all activities under your account and password. Please maintain the confidentiality of your password and monitor account access. Notify us immediately of unauthorized account use or security breaches. You may be liable for losses to Eusari or other users if your password security is compromised.

If you are a Registered User, you may deactivate your account by contacting us at support@eusari.com . Some information may remain accessible to third parties after deactivation, and Eusari is not responsible for the continued accessibility of content posted before deactivation. To reactivate your account, contact support@eusari.com

Dispute Resolution and Arbitration

Any disputes arising from these Terms or the use of the Site will be resolved through binding individual arbitration under the American Arbitration Association’s rules. Users waive the right to participate in class-action lawsuits.

Disclaimers and Limitations of Liability

The Site and all content are provided "as is" and "as available" without warranties of any kind. Eusari Nutrition LLC disclaims all warranties, express or implied, including but not limited to the implied warranties of merchantability and fitness for a particular purpose. Eusari Nutrition LLC is not liable for any direct, indirect, incidental, or consequential damages arising from your use of the Site.

Changes to Terms and Conditions

Eusari Nutrition LLC reserves the right to update these Terms. Continued use of the Site following changes constitutes acceptance of the new Terms.

Contact Information

For questions regarding these Terms, please contact Eusari Nutrition LLC at support@eusari.com